A Letter From Our President on COVID-19

UPDATE - 4/8/2020 9:00 AM PDT: Due to continued high demand, all orders will now ship as follows –

  • AZ, CA, CO, ID, MT, NM, NV, OR, WA, WY
    • All orders will ship on the NEXT business day after receipt of order
  • CT, DC, DE, FL, MA, MD, ME, NC, NH, NJ, NY, PA, SC, VA, VT, IN, MI, OH, WV
    • All orders will ship by the 5th business day after receipt of order
  • AR, GA, IA, IL, KS, LA, MN, MO, ND, NE, OK, TN, TX, WI
    • All orders will ship by the 9th business day after receipt of order

We are VERY sorry for these delays. I again want to thank you for your patience during these difficult times. We are doing everything in our power to get your packages processed as quickly as possible while at the same time ensuring the safety of our team members.

March 16th, 2020

Dear Insiders,

I wanted to reach out to the Wine Insiders community to say a few words about the evolving COVID-19 (coronavirus) situation, and share what we’re doing in the interests of protecting our customers and commitment to delivering great wine to your door.

First, although we are seeing a continual spike in demand as our customers stock up, we have been working with our suppliers (both inside the USA and across the world) to ensure that we are able to build up inventory and keep new wines coming into our warehouses. It has always been a critical mission for us to deliver world class wine to you at the best prices. We are dedicated to continuing to find great values for you and, even with rapidly increasing demand, maintain our Insider pricing and regularly scheduled promotions. Our partners from around the world are working hard to allocate wines for our customers, and we are working rapidly to bring them to our warehouses and then to your door.

Second, most of our company has been working overtime to keep the packages moving! We are still shipping to you within 1 day of ordering, with most customers receiving packages in 1-2 days. Although we expect this may slow a bit in the upcoming week(s) as order volume continues to build, please know that we are doing our best to process your orders as quickly as possible and are dedicated to maintaining the speedy delivery we have become known for.

We recognize that these are challenging times for everyone, and we want you to know that Wine Insiders is open for business, delivering great wines to our customers at great prices.

We appreciate your business and look forward to serving you in the future.

Regards,

Louis 

President