Frequently Asked Questions
What is Wine Insiders?
Wine Insiders is a direct to consumer online wine shop. We cut out the middle man in order to bring you delicious wines at the best prices.
How does Wine Insiders Select the Wines They Offer?
Here at Wine Insiders, our three wine curators have over 50 years of combined experience between them. Our oenophiles review each and every wine and only 3% of wines sampled are accepted. We have chosen the best wines for every budget and occasion.
What can I expect from the Wine Insiders Club?
With over 40 years experience delivering premium wine to wine-lovers doors, Wine Insiders is excited to offer you a wider range of great-tasting wines, and a simpler experience, with shipment tracking and the option to use Local Pickup to pick up your wine at over 14,000 convenient hold locations. We know you're going to love it!
What happened to the Barclays Wine and Heartwood & Oak site?
On May 15th, 2018 the Barclays Wine and Heartwood & Oak sites began redirecting to Wine Insiders. To access your account, just visit wineinsiders.com/login and enter the email and password from your Barclays Wine or Heartwood & Oak account.
How do I access my Barclays Wine or Heartwood & Oak account?
Just visit wineinsiders.com/login and enter the email and password from your Barclays Wine or Heartwood & Oak account. Visit the My Subscriptions section of your account to view your club order history and tracking information, plus make changes to your shipping address, wine preferences, and profile. If you need to change your billing information, contact our Customer Service Team at (800) 615-7304.
Can I choose to skip a shipment?
Yes, you can! Whether you want to skip one shipment or update your shipment frequency, simply contact our Customer Service Team at (800) 615-7304 and we will take care of your request.
How can I cancel my Wine Club membership?
You may cancel your membership through your MyAccount Page. Alternatively, you may call our Customer Service Team at (800) 615-7304, Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00am to 7:00pm (EST), excluding holidays.
How many shipments will I receive?
It will vary depending on the type of club experience you are enrolled in. Most of our clubs will include a bonus winter and a bonus summer shipment. Please ask a Customer Service Representative for more details.
I can't log into my account on Wine Insiders. What do I do?
If you have trouble logging in, click Forgot Password for instructions on how to reset your password.
Is there a satisfaction guarantee on any bottles I don't like?
We know it can be intimidating to try new wines. That's why we make exploring the world of wine completely risk-free. We want you to love every bottle you try, and if you are not completely satisfied for any reason, we'll make it right.
The fastest way to get help with a new or existing order is to use our Live Chat Support system with real, live people available to help you Monday thru Friday 9:00am to 6:30pm (EST), and Saturday and Sunday 10:00am to 7:00pm (EST), excluding holidays.
You can email us directly at email@example.com. A Customer Service Representative will get back to you as soon as possible.
You can send us physical mail at:
PO Box 15158
Beverly Hills, CA 90209-9994
If you need to call our Customer Service Team dial (800) 615-7304, Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.